Frequently Asked Questions

Buying A Watch

How do I purchase a Rolex from Bobs?
What is your return policy?
Do you accept offers?
Does Bob’s Watches charge tax?
What is your policy for International orders?
What countries do you ship to?
Why are there two prices for each watch?
Is your site secure?

Payment Options

What are my payment options?
Do you offer payment plans?
Klarna Pay in 4 at checkout
How do I know you have received my payment?

Our Watches

Are all your watches authentic?
Are your watches serviced?
What is your warranty?
What is the size of the bracelet?
Can you customize my watch?
Do your watches come with Rolex Box and Papers?
Are your photographs of the actual watch?

How Does Klarna Work?

What is Klarna?
How do I sign up?
What are the conditions to sign up?
Has Klarna received my payment?
Which payment methods are accepted?
Will I still be charged if my order is cancelled?
What if I get declined from using Klarna?
Can I pay before the due date?
What if I return or cancel my order?
What happens to my statement, when I’ve returned the goods?
Will I still be charged if my order is cancelled?

Our Company

What assurances you can offer about Bob’s Watches?
What are the “Buy” and “Sell” prices for each Rolex watch?
Do you outsource?
Do you sell Rolex parts?
Do you have a Rolex service provider you can recommend?
Do you offer appraisals?
Do you have retail stores?
Bob’s Wathces Hours
What is Bob’s Watches phone number?
How do I know the watch I buy from your site is real?
Is Bob’s Watches Legit?

Selling a Watch

How do I sell my watch?
What if I am not happy with my offer?
How do I get paid?
How do I know you have not tampered with my watch?
Can I sell other types of watches on the website?
What is required from me to sell my Rolex?
Why do some watches have bigger gaps between their buy and sell prices than others?
When is the best time to sell my Rolex?
Do you do trades?
Who Can I Sell a Rolex to?
Do you purchase watches from outside the US?

All About Rolex

What types of movements are on Rolex watches?
What do the water resistance ratings mean?
What is the difference between Chronograph and Chronometer?
What types of Rolex watch crystals are there?
How much do Rolex watches cost?
Where are Rolex watches made?
Why are Rolex watches so expensive?
Do Rolex watches tick?
What questions should I ask when purchasing a Rolex online?
Where can I buy a Rolex watch, who has the best prices?
What’s the least expensive Rolex I can purchase?
Are Rolex Watches a good investment?